The majority of online and offline communications from the public, customers, service users, fans and employees are legitimate and well meaning, but some are intrusive, demanding, inappropriately amorous, confused or threatening.
Whether received by a senior executive, complaints handler, employee, talent manager or public servant, the CTAP-25 helps identify and triage the risks associated with such communication, which can be persistent, disruptive and costly to manage. Such communications frequently present as:
Stalking or harassment
Persistent, unreasonable or querulous complaint
Reputational threats
Threats of blackmail and extortion
Threats of violence
Criminal targeting, hacking and impersonation
Libel and defamation
Distressing abuse
The CTAP-25 is in use by protective security, legal and reputation risk managers, as well as communications advisers, HR specialists and public servants around the world, most especially in:
where the management of complaint is part of core business, whether from customers, ex/employees, suppliers, or members of the public.
in protective intelligence, public-figure protection, stalking risk and threat management units, as well as state and regional police departments.
where communications are received on behalf of acting, musical, literary and artistic talent, from fans and detractors alike.
in support of campus, student and staff security and welfare.
in support of journalists, newsrooms, film productions, social media teams, and public-facing employees.
including healthcare, social support, intelligence agencies, emergency services, and units responsible for the safety and welfare of members of elected assemblies.
in support of leadership, employees, and protecting workplaces.
in support of talent, contractor and employee security, and maintaining effective access control operations.
in firms with a particular interest in protecting privacy and reputation, managing harassment and stalking risk.
in support of leadership and public-facing employees, as well as those operating in higher-risk environments.
